SERVATECH MANAGEMENT LTD (SML) would like to extend to you, our new tenant, a warm welcome and thank existing tenants for past patronage and cooperation.
We regard the safety and security of tenants and staff as our number one priority. In this regard, it is very important that you familiarize yourself with the information presented in this booklet and in your lease agreement.
We believe in the adage “an ounce of prevention is worth a pound of cure”. To that end, safety and security is a top priority for us and we ask that you regard safety and security measures as your top tenancy priority as well.
We welcome suggestions and comments about safety and security measures, as well as building operations in general. We encourage you to contact your Building Manager with any comments, concerns or questions, or email firstname.lastname@example.org
It is our sincerest desire that your tenancy with us be a pleasant, healthy and safe experience.
Thank you for your cooperation and best regards,
Servatech Management Ltd.
Within the first week of tenancy, the landlord will conduct an inspection of the premises with the tenant in attendance.
Please be sure to note any deficiencies on the inspection report as it will be used as a reference for the move-out inspection at the end of your tenancy.
SERVATECH would like to stress the importance of tenants having Contents & Liability Insurance.
Any loss or damage caused by a tenant could result in a claim against the tenant’s insurance. If the tenant does not have insurance, a claim could be made against them personally.
Besides personal liability, tenant’s insurance also provides protection for relocation expenses should your unit not be habitable for a period of time, as well as coverage for tenant-owned possessions.
Tenant’s insurance is very reasonable and well worth the cost. For an extra $20 per month added to your rent, SERVATECH will coordinate with knowing Insurance on your behalf. Please see your Building Manager for more information.
What is required in order to receive an undiminished refund of the security deposit on termination of tenancy?
SERVATECH requires 30 days notice (one full calendar month) to terminate a monthly from the first of any month. Tenancy If you signed a Fixed Term Lease Agreement, you may terminate tenancy at the expiration of the Agreement.
On termination of tenancy, the landlord will conduct an inspection of the premises with the tenant in attendance. If the tenant is unable to or decides not to participate in the aforementioned inspection, the landlord will complete the inspection and subsequent report as per the Residential Tenancies Act.
On termination of tenancy, the premises should be presented in the same condition as accepted at the beginning of tenancy and as verified on the Accommodation Inspection report.
Specifically, the tenant shall:
- Clean windows (inside and outside).
- Wash and clean walls; remove hooks, pins, etc. from walls.
- Wash and clean all appliances thoroughly inside and outside.
- Wash and clean cupboards inside and outside.
- Carpet, tile flooring and window coverings are to be left in a clean condition.
- Replace light bulbs as required.
If you require assistance in moving appliances for cleaning, please see your Building Manger. If appliances are moved and damage occurs to the flooring, a repair charge may be levied.
The refrigerator should be defrosted if necessary.
If, after the move-out inspection, work is required to return the premises to an acceptable condition, deductions will be made against the security deposit as required. Cleaning will be charged at $25.00 per hour. Repairs will be charged at cost.
YOUR NEW HOME
Rent is due on or before the first of each month.
Rent can be paid by cheque, money order, debit card or pre-authorized debit and credit card can be paid online. Cash payments will not be accepted. Pre-Authorized Debit (PAD) transactions are strongly encouraged. To sign up for PAD, obtain a copy of the Personal Pre-Authorized Debit Plan Enrolment form from the Building Manager.
Your Building Managers will collect your rent payment. Receipts are issued at head office and distributed by the Building Managers within five days of receipt of payment.
For longer wear, carpet should be cleaned annually. This is the responsibility of the tenant.
Please use common sense when using the machines. Do not overload, clean dryer lint trap, etc.
All garbage must be bagged and tied before placing in the chute. Please do not put oversized items in the chute as they cause blockages. These items must be taken to the outside bin or left in the chute room.
Please keep your balconies neat at all times. Do not use your balcony for storage.
Repair work or washing of vehicles is not allowed in any of the parking areas. Visitors must park in designated visitor stalls. Unauthorized vehicles in any stalls will be ticketed and towed.
Once a year, the Building Manager will conduct an inspection of all suites and common areas. If there are any repairs or replacements to be completed as a result of the inspection, you will be given proper notice as to when the work will be done.
Please inform your Building Manager immediately of any maintenance requirements in your suite (leaking taps, water damage, appliance repair, etc.). You may do this by completing the “Maintenance Request” form, which is available on the Servatech website at www.servatech.ca/ or from the Building Manager’s office. Your Building Manager will then review the request and give you a time frame for completion.
In the cold weather, windows and balcony doors must be kept closed. The pipes can freeze in a matter of minutes and the resulting damage can be extensive. Tenants will be held responsible for any damage resulting from an open window or door.
You will always be given appropriate notice from Servatech staff to enter your suite, as per the Residential Tenancies Act. However, in cases of emergency, immediate entry without notice may be required.
Respecting Your Neighbours & Community
All tenants are entitled to privacy, peace and quiet. Ensure that your behaviour and that of your guests does not disturb the other tenants.
Please carefully review your lease agreement and the rules and regulations. This will inform you of what is expected during your tenancy.
Please review the booklet entitled “Information for Landlords and Tenants”. This will give you valuable information on your rights and obligations as a tenant.
SERVATECH will not tolerate major or repeated breaches of the Lease Agreement or the Residential Tenancies Act. In these situations, SERVATECH will pursue eviction and cost recovery if necessary.
Zero Tolerance Activities
Tenants must keep and observe all health, fire and police regulations. Servatech Management Ltd. has zero tolerance for illegal activity, violence or threats of violence and damage to common areas and personal living spaces. Exhibiting these behaviours will result in 24 hour eviction.
Safety & Security Tips
- For the safety and security of all tenants, never allow strangers into the building via the intercom system. Always identify your visitors before allowing them into the building.
- Do not allow unknown people to follow you through the door. Ask your guests to do the same.
- Advise the Building Manager of any guests and how long they will be staying.
Locks & Keys
- Always lock your apartment door.
- Always ensure exit doors are closed behind you.
- The key to the main entrances may not be duplicated.
- Do not have your name or address on your key chains.
- Advise the Building Manager of extended absences from the building.
- Report any suspicious activity to the Building Manager.
- In case of an emergency (fire, crime, health), always call 911 first. Do not put Building Management staff in personal jeopardy.
- Report security concerns to building management.
Fire Safety Tips
- Be fully acquainted with the fire protection installations that are provided for your safety
- Know where the fire extinguishers are located, as well as the pull stations and fire exits.
- Evacuation routes are posted on all floors by the elevators. Please familiarize yourself with these routes.
- It is very important to close all doors behind you to prevent the fire from spreading. This includes stairwell doors as well as the doors to the suites.
- Call the Winnipeg Fire Department at 911 if you need emergency assistance.
- Know the address of your building.
- Notify the Building Manager of any suspicious behaviors or fire hazards.
Fire Safety Procedures
If a fire is discovered
- Leave the fire area.
- CLOSE ALL DOORS BEHIND YOU.
- Activate fire alarm system.
- DO NOT USE ELEVATORS. Leave the building by the nearest stairwell or doorway.
- Call the Winnipeg Fire Department (Dial 911) from a safe place.
- Everyone should wait outside of the building away from the main entrance and out of the way of emergency workers. Do not return until the Fire Official has declared the situation safe.
If a fire alarm is activated
- Before opening the door, feel the top of the door for heat. If it is not hot, brace yourself against the door and open it slightly. If you feel the air pressure or a hot draft, close the door quickly.
- If you find no fire or smoke in the corridor, CLOSE the door behind you and leave by the nearest exit stairwell.
- If you encounter smoke in the corridor or stairwell, consider using the exit stairwell at the other end of the corridor, which may be clear, OR return to your suite.
- Ensure you follow these instructions every time a fire alarm is activated.
Endangered occupants and occupants unable to leave suites
If you cannot leave your suite, or have to return to it because of heavy smoke or fire, remain in your suite and:
- Close the door.
- Unlock the door in the event firefighters may need to enter your suite.
- Seal all cracks where smoke may get in by using wet towels or sheets (e.g., under the door, air conditioning and heating vents). Fill the bathtub with water.
- If you require assistance for evacuation, dial 911 and tell the Winnipeg Fire Department where you are. Signal the firefighters by waving a sheet from a window or balcony.
- Crouch low to the floor if smoke comes into the room.
- Move to the balcony or the most protected room and partially open a window for air. Close the window if smoke comes in.
- Remain calm and wait to be rescued.
- If you require assistance to evacuate your suite, be sure to complete the “Persons Requiring Assistance” form. These are available from the Building Manager or download from www.servatech.ca
Occupants are advised that in order to prevent a serious fire hazard, the following should be understood and practiced:
- Burning material such as cigarettes, ashes and like material should not be put into the garbage chutes. Do not dispose of aerosol cans or flammable liquids in the garbage chute.
- Never force cartons, coat hangers, bundles of cardboard or stiff paper into the garbage chute. A blockage of combustible material could spread a fire upward into several floors.
- Practice safe cooking measures. Do not overheat any cooking utensils. Constantly attend all deep-fat frying operations.
- Wear sensible clothes when cooking. Avoid clothing that includes loosely hanging sleeves and highly combustible fabrics.
- Do not use unsafe electrical appliances, frayed extension cords or overload circuitry.
- Be sure electrical appliances do not come in contact with combustible material such as drapes, furniture, etc. Electrical space heaters are not allowed in the suites.
- Avoid careless smoking habits. Use non-combustible ashtrays. NEVER smoke in bed. NEVER smoke if you are feeling sleepy.
- Do not create fire hazards with excessive clutter or unsafe materials.
- Natural Christmas trees are not allowed in the building. Ensure Christmas lights are unplugged before leaving your suite or retiring for the evening.
- Ensure your smoke alarm is always operational (see page 13 for details).
- Always check your suite before leaving to ensure lights and electrical appliances are turned off.
- Charcoal barbecues are not allowed in the building.
- Propane tanks must NOT be stored indoors. A maximum of one 20 lb. propane tank may be stored on the balcony.
- When transporting a propane tank to your apartment, you must ensure you are alone on the elevator. No other people are allowed inside while the propane tank is on the elevator.
A high standard of good housekeeping methods and preventative maintenance of building facilities are the most important factors in the prevention of a disastrous fire.
- Combustible materials in buildings should not be allowed to accumulate to the point where the amounts constitute a fire hazard. No material should be permitted to be stored or to accumulate in elevator shafts, ventilators, stairwells or corridors.
- Combustible materials shall not be used to absorb large flammable liquid spills within the building. Granular type absorbent material is preferred. See the Building Manager for this material.
- In the event that combustible material was used to absorb flammable liquid spills, the materials, such as greasy or oily rags, are subject to spontaneous combustion and should be promptly removed from the premises.
- Lint traps in laundry equipment shall be cleaned regularly and frequently to prevent excessive accumulation of combustible lint.
- Store ashes in an appropriate and safe container. Do not put combustible material in the ash storage container.
- Do not use flammable liquids for cleaning purposes.
- Do not store combustible material on any roof or in areas adjacent to the building.
- Never leave articles such as shoes, rubbers, mats, etc. in the hall corridors and stairways.
Smoke Alarm Notice
Please note that your apartment is equipped with a smoke alarm for your and other tenants’ protection.
The smoke alarm was tested and deemed to be in good working order at the beginning of your tenancy.
To maintain the smoke alarm in good working order and to provide you with peace of mind, we strongly recommend that you do the following:
- Press the test button periodically to check the internal buzzer or horn.
- Once a month, test the smoke alarm with smoke by lighting a candle and then blowing it out. Let the smoke from the extinguished candle waft into the smoke alarm. To stop the alarm, simply wave a newspaper or fan to clear the smoke away from the smoke alarm.
- Once a year, use a vacuum cleaner to clean dust and other debris from the smoke alarm.
Annually, Servatech staff will test the smoke alarm to ensure proper operation. If you have reason to believe that the smoke alarm is not working properly, please notify the Building Manager immediately.
TENANTS WHO INTENTIONALLY DISCONNECT SMOKE ALARMS COULD FACE EVICTION.
Should you have any questions regarding the contents of this brochure or any other building or tenancy issues, please contact your Building Manager.
Emergency Number: 1-888-830-0379
Servatech Management Ltd. has an emergency number that may be used to report building emergencies after regular office hours.
A building emergency may be a flood, no heat, etc. Please do not hesitate to use this number if an emergency occurs. Servatech would like to emphasize that this number is for building-related emergencies and is not meant to replace 911.
For all situations involving noise complaints, disruptive behaviour of tenants or guests, suspicious behaviour or strangers in the building, call 911. Do not call the building emergency number. Please remember that the building emergency number is for building-related emergencies ONLY.
The emergency number should not be used during office hours or to report non-emergency related matters such as maintenance, complaints, etc. In these situations, please leave a message at the office number and the Building Manager will return your call as soon as possible.